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Contact Lenses Delivered
Shipping & Postage
Postage and handling are charged on all contact lens orders. Select option during checkout.
Australia - priority processing and express shipping 1 to 4 days ($15)
Australia - standard processing and shipping 3 to 10 days ($9)
New Zealand - express shipping ($45) .
International Express Shipping - standard ($45) or express shipping ($80).
We have no minimum quantity order for contact lenses.
Special orders
If you have special requirements please email us and we will endeavour to assist you.
RGP Coloured Contact Lenses and Cleaning
Do not use any peroxide based solution or Optifree products "Puremoist" and "Express Multipurpose" on EyColour/EyColourBlends/Prosthetic printed lenses. Use of peroxide systems and these two Optifree solutions will cause the print to fade or delaminate from the lens surface.
How long does it take to receive my order?
Orders are dispatched within 24 business hours with the exception of some toric and bifocal prescription lenses which we do not stock. If there is a delay with your order, you we be notified by email.
Please allow two to four days for delivery within Australia. International Orders can take between five to ten days. Should you require faster International shipping please request International Express Service
Returns
Contact Lenses may be returned for exchange or refund. All contact lenses returned must be unopened and undamaged or no refund will be given. Postage will NOT be refunded.
Contact Lenses considered defective should be returned as soon as possible in the original packaging, for evaluation and replacement. A copy of the original invoice must be returned with the goods considered defective.
A glossary of basic but helpful, frequently used terms regarding the wear of contact lenses and prescriptions. SHOW ME THE GLOSSARY
Nutrition for Healthy Eyes Important nutrients to maintain healthy eyes and vision.
Eye Conditions Explained A short description of common eye conditions.
How to insert and remove contact lenses. Learn how to insert and remove your contact lenses without damaging your eyes or your lenses.
What to consider when buying contact lenses
There are many factors to consider when buying contact lenses. You will need to have a complete eye exam and contact lens consultation with your optometrist who will advise you about the best options for your vision requirements and lifestyle needs.
After your initial consultation, you will be fitted with a new pair of contact lenses. Then after you have worn the lenses for a full day your optometrist should check the fit of the contact lens on the eyeball to ensure that it is fitting nicely i.e. not too tight/loose to avoid causing damage or irritation. Once this exam has been completed you will be given a prescription for the contact lenses you have been fitted with. This is the prescription you can use to purchase your contacts. It is very important that you order the exact brand and lenses recommended by your optometrist.
When changing brands and or lenses your prescription may need to be adjusted to suit the new lenses. Not all contact lenses are created equal as they are made from various materials which can result in slightly different optics and fit on the eyeball. Sight is precious so do not take chances, always check with your optometrist.
Contact Lens Wear and Care You may be surprised how quickly you get used to contact lenses and how easy it is to care for them.
Contact Lens Definition
A soft contact lens is a hydrophilic (water loving) disc that floats on your cornea. It is specially shaped to focus light into the retina of your eye and cover your cornea to correct your entire field of vision.
Can I claim from my health fund?
We are registered optometrists so you can claim your rebate from any Australian Health Fund.
An itemised tax invoice is sent with your contact lens order. All prescription contact lenses can be claimed for on your health fund - provided you have optical cover. Contact Lenses for cosmetic reasons are NOT usually covered by health funds.
Need a copy of your previous invoice?
It's easy, all you need to do it login to your account, then select the order you need the invoice for and press print. Alternatively you can send us an email to request a copy.
What if I forgot the email address & password I used for my last order?
Select "Forgot Password" from the help menu, enter your email address and your password will be emailed to you, or email us with your full name and address; We will update your profile with your new details and send you a confirmation when its done.
How do I change login details?
Select 'Customer Login' and enter your username and password, press enter then select 'Edit Profile' to edit your details and save. It's that easy!
How do I change email address and or contact information?
Select 'Change Email Address' from the help menu or select 'Customer Login'. Enter your username and password to login, then 'Edit Profile' and save.
If I can't find my lenses does it mean you do not stock the product?
No, please send us an email with your requirements. We will be happy to provide a quote for the lenses if available.
Find your prescription details on your contact lens box
Your prescription can also be found on your contact lens box or blister packaging.