How
to Insert and Remove Contact Lenses
Learn how to insert and remove your contact lenses without damaging your eyes or your lenses.
Can I claim from my health fund?
Health Fund Rebate
- An Itemised Tax Invoice is provided so you can obtain a rebate
for your contact lenses from your Australian Health Fund. All prescription
Contact Lenses can be claimed for on your health fund - provided
you have optical cover. Contact Lenses for cosmetic reasons are
NOT usually covered by health funds.
Worldwide
Delivery -Eye Contacts deliver your contact lenses
to your home or office via Australia Express Post. If you are ordering
from outside Australia you may select express post or courier to
receive your contact lenses faster. We have no minimum quantity
order for contact lenses.
Freight
- Freight is charged on all contact lens orders - you may
select your freight option when placing your order. Australia
- Freight is charged per 4 boxes at $10.00
for normal parcel post and $12.00
for express post. New Zealand - Freight is charged
at $30.00.
International (excluding New Zealand ) - Freight
is charged at $0.00
or EMS International Courier is charged at $80.00
.
Special
Orders
If you have special requirements please email us and we will endeavour
to assist you.
When
will I get my order?
Orders are dispatched within 24 business hours with the exception
of some toric and bifocal prescription lenses which we do not keep
in stock as they are custom made. If there is an extended delay
(more than 4 days) you will be advised by email.
Returns
All products are warranted against manufacturing defects. All our products come direct from the manufacturer and NOT from ambiguous sources.
We will allow you to return any product purchased from us within
30 days for exchange or complete refund. However, the lenses you
return must be unopened in their original packaging and in good
condition or a refund will not be given. Postage will NOT be refunded.
Contact Lenses considered defective should be returned as soon
as possible in the original packaging, for inspection and replacement.
A copy of the original invoice must be returned with the goods considered
defective.
P O Box 43 -Broadbeach -Queensland -4218 Phone (07) 55380144 business
hours only.
ABN:
50 378
051 992
How
do I print an invoice from a previous order?
To print an invoice for your order please click on the 'Customer Login' button on the left hand side. Then enter your username and password to login. Once logged in you are presented with your previous orders. You will then find a link with each order to print off the appropriate invoice.
What
if I forgot the email address & password I used for my last order?
If you have forgotten your password, please click on the 'Customer Login' button on the left hand side. Then click on the 'If you have forgotten your password click here' link, where you can enter your email address and your password will be emailed to you.
How
do I change login details?
To change your login details please click on the 'Customer Login'
button on the left hand side. Then enter your username and password
to login. Please click on the 'Edit Profile' button that appears
in the top right corner where you can edit your details.
How
do I change email address?
To change your email address please click on the 'Customer Login' button on the left hand side. Then enter your username and password to login. Please click on the 'Edit Profile' button that appears in the top right corner where you can edit your details.
How
do I update my address?
To change your address details please click on the 'Customer Login' button on the left hand side. Then enter your username and password to login. Please click on the 'Edit Profile' button that appears in the top right corner where you can edit your details.
If
I can't find my lenses does it mean you do not stock the product?
No, please send us an email with your requirements. We will be happy to provide a quote for the lenses if available.
How
do I know the brand and measurements of my lenses if I don't have
a paper copy of my prescription from my optometrist?
 Your prescription can be found on your contact lens box or blister packaging.
How
long does it take to receive my order?
Orders are processed within 24 business hours. So please allow 1-4 days for delivery within Australia. If stock is unavailable and there is a delay with your order, we will advise you via email. International Orders will take longer 5-15 days. If you require faster International shipping please request International Courier Service.
All
Prices are quoted in Australian Dollars
How To Order
|
FAQ's (frequently
asked questions) about Cosmetic Contact Lenses